Written by Craig Fearn
Founder & Strategic Advisor
📚 Part of Complete Guide
Digital Marketing Cornwall: Complete Guide for Local Businesses
View the complete guide →
Your website is either making you money or costing you customers. There's no middle ground. For Cornwall businesses serving both tourists and locals, every slow page load and confusing layout is a potential customer choosing someone else.
This guide explains what makes effective business websites, how to choose a designer, and what Cornwall businesses really need online. For a complete view of how web design fits within your digital marketing strategy, we cover all channels that drive results for local businesses.
What Makes an Effective Business Website?
Five elements separate websites that convert from those that don't.
Mobile-first design isn't optional. Over 60% of searches now come from mobile devices. If your site doesn't work perfectly on phones, you're losing more than half your potential customers. Fast loading, readable text, and easy navigation matter more on mobile than elaborate designs.
Clear calls to action guide visitors towards contacting you. Your phone number should be visible and clickable on every page. Contact forms need to be simple—three fields maximum. Make it obvious what action you want visitors to take.
Fast loading speeds affect both user experience and SEO rankings. Google favours fast websites. More importantly, visitors leave if pages take more than 3 seconds to load. Optimised images, clean code, and good hosting all contribute.
How Do You Choose a Web Designer in Cornwall?
Look for designers who understand business goals, not just aesthetics.
View their portfolio critically. Do the sites they've designed actually work? Check them on mobile. Try the contact forms. See how fast they load. Beautiful designs mean nothing if they don't function properly or convert visitors.
Ask about their process. Good designers start by understanding your business—who your customers are, what problems you solve, why someone should choose you. If they jump straight to discussing layouts and colours without asking these questions, they're focused on aesthetics rather than results.
Check what happens after launch. Websites need ongoing maintenance—software updates, security patches, content changes. Clarify whether ongoing support is included and what additional work costs. Some Cornwall designers offer monthly support packages.
What Should Cornwall Business Websites Include?
Essential pages and features that convert visitors into customers.
Homepage should immediately communicate what you do and for whom. Visitors decide whether to stay within seconds. Clear headline, brief explanation of your services, and obvious next steps all need to appear above the fold.
Services pages need to explain what you offer in terms customers understand. Avoid jargon. Focus on problems you solve and results customers get. Include clear pricing where appropriate, or at minimum explain your pricing structure.
Contact information must be prominent. Phone number, email, physical address if relevant, and a simple contact form. Make it as easy as possible for potential customers to reach you.
Why Choose Local Web Design Services?
Local designers understand regional markets and provide accessible support.
Understanding the Cornwall market helps designers make better decisions. They know what works for tourism businesses versus year-round services. They understand seasonal patterns and how to optimise for both visitors and locals.
Face-to-face meetings help with clearer communication. Whilst remote work functions fine, being able to meet in person helps, especially at the start. It's easier to explain what you need and provide feedback when you can sit down together.
Ready to Get a Website That Works?
Good web design focuses on results, not just appearance. Your website should bring in business, answer customer questions, and make contacting you easy. Choose a designer who understands this.
At Outcome Digital Marketing, we build professional websites for Cornwall businesses. We focus on what actually matters—mobile experience, clear messaging, and converting visitors into customers. If you need a website that works, get in touch.
Craig Fearn
Founder & Strategic Advisor
Craig brings strategic business advisory experience to digital marketing, having spent over a decade advising C-suite executives and boards on organizational strategy. As a Fellow of the Royal Society for Public Health (FRSPH) and Fellow of the Chartered Management Institute (FCMI), he applies evidence-based thinking to marketing strategy—helping Cornwall businesses make informed decisions backed by research, not hype.

