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Legal
Last updated: 27 November 2025
Outcome Marketing is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or contact us about our digital marketing services.
We are a digital marketing agency based in Cornwall, United Kingdom, and we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or how we handle your data, please contact us on 07770 580125.
When you submit our contact form, we collect the following information:
Important: We do NOT collect email addresses through our contact form. We contact you by telephone only.
When you visit our website, we automatically collect certain technical information:
This information is collected through server logs and is used to improve our website functionality and security.
We use the information we collect for the following purposes:
We do not use your information for marketing purposes unless you specifically request ongoing communications from us.
Under UK GDPR, we process your personal data based on the following legal grounds:
We take the security of your personal information seriously and implement appropriate measures to protect it:
While we implement robust security measures, please note that no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute security but commit to using industry best practices to protect your data.
We retain your personal information for the following periods:
After these retention periods, we securely delete or anonymise your personal information. You can request earlier deletion by contacting us on 07770 580125.
We use a limited number of third-party services to operate our website and process your information:
What we DON'T use:
We do not use third-party marketing platforms, email marketing services, social media tracking pixels, or advertising networks. We believe in keeping your data secure and minimising third-party access.
Our website uses a minimal number of cookies, which are small text files stored on your device.
We use only essential cookies that are necessary for our website to function properly:
We do NOT use:
You can control and delete cookies through your browser settings. However, please note that blocking essential cookies may affect the functionality of our website. Here's how to manage cookies in common browsers:
You have important rights regarding your personal information:
You can request a copy of the personal information we hold about you. We will provide this free of charge within one month of your request.
If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or complete it.
You can request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose it was collected.
You can request that we restrict the processing of your personal information in certain situations, such as while we verify the accuracy of data you have disputed.
You have the right to receive your personal information in a structured, commonly used format and to transfer it to another service provider.
You can object to our processing of your personal information based on legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds.
You have the right not to be subject to decisions based solely on automated processing. We do not use automated decision-making or profiling.
How to Exercise Your Rights
To exercise any of these rights, please contact us on 07770 580125. We will respond to your request within one month and will not charge a fee unless your request is clearly unfounded or excessive.
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16.
If we become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete that information from our systems. If you believe we may have collected information from a child under 16, please contact us on 07770 580125.
We primarily store and process your data within the United Kingdom and European Union. If we need to transfer your data outside the UK/EU (which is rare), we will ensure appropriate safeguards are in place, such as:
We will always inform you if we plan to transfer your data internationally and explain the safeguards we have put in place.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the UK's data protection supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
However, we would appreciate the opportunity to address your concerns before you approach the ICO. Please contact us first on 07770 580125 so we can try to resolve the issue directly.